Privacy Policy

Last updated: October 2023

1. Introduction

Welcome to therealTM IT Solutions (“us,” “we,” or “our”). At therealTM IT Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your data.

2. Information We Collect

  • Contact Form Information: When you use our contact form, we collect your name, email address, and any other information you provide to us voluntarily.
  • Browser Information: We may collect data about your browser type, IP address, and device identifiers.
  • Customer Helpdesk Portal: Data shared with us through our customer helpdesk portal may include personal information, technical details, and other relevant data needed for troubleshooting and support.

3. How We Use Your Information

We use the information you provide us for the following purposes:

  • To respond to your inquiries submitted through the contact form.
  • To provide support and assistance through our customer helpdesk portal.
  • To improve our services and website functionality.
  • To ensure the security and integrity of our website.

4. Data Sharing and Security

We do not share your information with third parties except as required to provide services to you or as described in this Privacy Policy. Your data is securely stored and protected from unauthorized access, disclosure, alteration, and destruction. We may disclose your information to law enforcement agencies or other governmental authorities where required by law, including to meet national security or law enforcement requirements.

5. Cookies and Tracking

We may use cookies and other tracking technologies to improve your browsing experience on our website. You can modify your browser settings to reject cookies, but this may affect your website experience.

6. Use of Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to analyze how visitors use our site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf.

7. Facebook Pixel

We may use Facebook Pixel, a web analysis service provided by Facebook, Inc. Facebook Pixel uses cookies to track your interactions on our website for the purpose of analyzing and optimizing our advertising efforts on Facebook. The information collected through Facebook Pixel is used to provide personalized advertising content and to measure the effectiveness of our marketing campaigns on Facebook.

8. Scheduling Appointments via Microsoft 365

If you schedule technician appointments through Microsoft 365, please be aware that Microsoft’s privacy policies and data handling practices apply to the information collected and processed through the scheduling system. We do not control Microsoft’s privacy policies, but we ensure that the information shared with us through Microsoft 365 is treated with the same level of care and security as outlined in this Privacy Policy.

9. Helpdesk and Remote Support Tools

Our customer helpdesk and remote support tools may collect and store personal information, technical data, and other relevant information as needed to provide assistance and troubleshooting services. These tools are securely managed to ensure the confidentiality and integrity of your data.

10. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you request that we delete your data or no longer wish to use our services, we will make reasonable efforts to accommodate your request, unless retention is necessary for legal or operational purposes.

11. Children’s Privacy

Our website and services are not directed at children under 13 years of age. We do not intentionally collect or store information from children. If you believe that we have inadvertently collected data from a child, please contact us, and we will take appropriate action.

12. International Users

This website and our services are primarily intended for users located within Australia. If you are accessing our website or using our services from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia. By using our website and services, you consent to this transfer.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices and services. Please review this policy regularly for updates.

14. Contact Us

If you have questions, concerns, or would like to exercise your privacy rights, please contact us.