Terms and Conditions

Last updated: October 2023

1. Acceptance of Terms

Welcome to therealTM IT Solutions (“us,” “we,” or “our”). By using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use our services.

2. Privacy Policy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

3. User Responsibilities

By using our website and services, you agree to:

• Provide accurate and complete information when using our contact forms or customer helpdesk portal.
• Not use our services for any illegal or unauthorized purpose.
• Comply with all applicable laws and regulations.
• Not infringe on the intellectual property rights of others.
• Not attempt to gain unauthorized access to our systems or interfere with their operation.

4. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective upon posting to our website. It is your responsibility to review these Terms and Conditions periodically to stay informed of any updates.

5. Use of Cookies and Tracking Technologies

We may use cookies and other tracking technologies to improve your browsing experience on our website. By using our website, you consent to the use of cookies and tracking technologies as outlined in our Privacy Policy.

6. Limitation of Liability

We provide our services on an “as is” and “as available” basis. We do not guarantee that our services will be error-free, uninterrupted, or free from harmful components. We are not liable for any direct, indirect, incidental, or consequential damages that result from your use of our services.

7. Third-Party Links and Content

Our website may contain links to third-party websites or content. We are not responsible for the content or privacy practices of these third parties. Please review the terms and privacy policies of these third parties when you visit their websites or access their content.

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the intellectual property of therealTM IT Solutions and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or modify our content without our explicit written consent.

9. Termination

We reserve the right to terminate or suspend your access to our services at our discretion for any reason, including a breach of these Terms and Conditions.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in New South Wales, Australia.

11. Contact Us

If you have questions or concerns regarding these Terms and Conditions, please contact us.